Question 1

Collaboration Inquiries

Accepted Answer

Because what we really want is more emails flooding our inbox about how your brand is going to change our lives. Just kidding. Should you wish to collaborate, kindly contact us at partnerships@astrixverse.com. We eagerly anticipate delving into potential opportunities together.

Question 2

Updates and Announcements

Accepted Answer

Stay up-to-date with all our major updates and announcements on Instagram: @astrixarena, @astrixverse, @theastrixshow, and @astrixmerch. For even more updates, subscribe to our newsletter and visit our website.  Don’t miss out – because we know you’ve got nothing better to do.

Question 3

Services Offered

Accepted Answer

Our core offerings include Social Media Marketing (SMM), Content Marketing, Search Engine Optimization (SEO), and Digital Presence Management. Additionally, we offer services like editing, business automation, and web development through our Extended Partner Network. Because clearly, you need all the help you can get.

Question 4

Case Studies and References

Accepted Answer

Our portfolio boasts successful partnerships with influential personalities such as Avinash Patnaik, Rajesh Kava, Prajakta Koli, and more, each bringing their unique voices and visions to our projects. Astrix has also teamed up with renowned brands like Red Bull, Klyck.io, and Ajeets Manpower, cementing our reputation as a dynamic, resourceful startup delivering exceptional value across various domains. These collaborations have expanded our creative horizons, allowing us to provide tailored solutions that resonate with diverse audiences. Because let's be honest, you're not going to get results like these on your own.

Question 5

Event Planning Services

Accepted Answer

We offer event planning services for a variety of local and community events, including music events, comedy events, literary events, and engagement events. Whether you're looking to host a cultural gathering or a lively celebration, our team is here to make sure it all goes down without a hitch – or at least, with minimal chaos.

Question 6

Shipping

Accepted Answer

Orders are processed promptly within 1-3 business days. Our standard shipping, handled by reliable carriers like Bluedart or Delhivery, generally takes 5-7 days to arrive at your doorstep. Need it faster? Opt for our Two Day Delivery service available for most items and locations, with an added Rs. 149 per item. While we're not currently shipping internationally, stay tuned – global domination could be in our future plans.

Question 7

2-Day Delivery Guarantee

Accepted Answer

Our 2-Day Delivery Guarantee ensures that your order will reach you within two business days for an extra Rs. 149 per item. Think of it as paying for peace of mind – because who doesn't love spending money to avoid disappointment? Orders placed before 9 am will be processed the same day and delivered within the next two business days. Orders placed after this time will be processed the following business day, with the two-day delivery guarantee starting from then. Should there be any delays, we'll refund the Rs. 149 fee as store credit or a gift voucher for future purchases. Because we understand the importance of timely deliveries – just not enough to do it for free.

Question 8

Offers

Accepted Answer

Use Coupon Code: SAVE10 to grab an extra 10% off your first order. No minimum, no maximum – because saving money is a skill we know you haven't mastered.

Question 9

Returns

Accepted Answer

We do not offer returns for products that you ordered but no longer need because our manufacturing technique allows us to create each product specifically for every order. Get hold of your indecisive self.  However, if you receive a damaged product despite our quality checks, we will provide a free replacement or a full refund according to your preference. For such queries, please email us at merch@astrixverse.com.

Question 10

Refunds

Accepted Answer

Refunds are generally processed within 5-7 days. In the case of instant refunds, the process takes 1 day. Refunds are processed automatically to the original payment source by our payment gateway, Razorpay. If you prefer a refund in the form of a gift card, please explicitly mention it when contacting us. For any refund-related queries, please email us at merch@astrixverse.com. Have patience while you wait, we take our sweet time processing things.

Question 11

Cancellation

Accepted Answer

We allow cancellations within 12 hours of placing the order. For orders with 2-Day Delivery, cancellation must be requested within 30 minutes of placing the order. Please note that any cancellation requests beyond these timelines may not be entertained. For queries regarding cancellation, please email us at merch@astrixverse.com. So remember, if you can't decide in 30 minutes, you might as well prepare for liftoff!

Question 12

Bulk Orders

Accepted Answer

If you are interested in hoarding over 50 of our pieces, shoot us an email at merch@astrixverse.com. We'll crunch some numbers and see if we can stomach giving you a discount. Don't worry, we'll try not to judge your excessive consumption too harshly. After all, who doesn't need 50+ pieces of whatever we're selling?

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